Call Center RepresentativeAPPLY FOR JOB

Skill Demand Energy is a nationally certified minority-owned company with our Corporate Headquarters in Indianapolis, Indiana and multiple offices across the U.S. Skill Demand Energy partners with utilities, local and state governments, and other entities that provide solutions to reduce America’s energy usage. Our services expand to the residential, commercial and industrial and government sectors of the energy industry.

We are a multiculturally owned firm.We are dynamic and in spirit fully committed to cocreate with our team a truly inclusive and equitable working environment that results in thriving diversity. We are committed to hiring excellent individuals that are representative of the communities that this program is being built to serve.

This program elevates co-creation through effective trust and transparency. We recognize that representation matters, and that we are committed to this program of serving underserved communities. Although the program is not new, what we are building will partly be a new redesign and helping to design and assist.

Job Description
We are looking for a talented individual…
Skill Demand is seeking an Incentive Customer Representative to build our Residential Program Team in Portland, Oregon delivering energy efficiency program implementation services to an Oregon based non-profit client. The ideal candidate is a proven self-starter who enjoys a dynamic and fast-paced environment. Strong organizational, collaborative, interpersonal and adaptive skills are a must. This position will have tasks ranging from data entry and reporting results, verifying documentation and processing applications, direct customer support via phone and email, and working collaboratively with the team to meet Program goals.

Additional activities include:
• Enters and maintains incentives database(s)
• Takes and processes transactions by telephone, internet, and correspondence from customers and stakeholders.
• Maintains knowledge of company products, services, and customer service processes & procedures.
• Communicate and resolve disputed rebate claim data. Provides expertise and guidance to customers in interpreting policies to assure program participation and compliance.
• Provides expertise and guidance to customers in interpreting policies to assure program participation and compliance.

Additional Job Description
• Call Center experience in an inbound/outbound environment preferred
• A focus on customer service satisfaction.
• “How can I help you?” attitude
• Prefers to work in a fast-paced environment
• Strong desire to work within a team-oriented environment with high level of collaboration and teamwork
• Type 30+ WPM, and ability to navigate through several internet-based applications
• Proficient in Windows-based computer programs with excellent navigation skills
• Punctual and high attendance reliability
• High School or GED required
Type: Direct Hire | Location: Portland, OR, Oregon


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